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WEBSHOP ORDERING TERMS
ALL PRICES ARE IN EURO (€). ( 1 € is approx $1.40 or £0.90 )
For exact rate, we refer to Xe Converter. Possible transaction costs remains at your charge.
All our prices are included 19% VAT (Dutch rate).
IF YOU DON’T HAVE A CREDIT CARD, YOU CAN ALSO ORDER CIRRHA NIVA ITEMS LIKE DESCRIBED BELOW:
1) In most European countries you can attach your bank account to your PayPal account. This way you can order as easy as if you would have a credit card.
2) Another possibility is to transfer the money to our bank account (choose the option: Our Cost (OUR), which means you have to pay for the possible additional costs). Here are our bank details:
For Dutch customers:
Cirrha Niva, ING Bank 66.20.90.799
‘s-Hertogenbosch, The Netherlands
For all other foreign customers:
Cirrha Niva, ING Bank 66.20.90.799
‘s-Hertogenbosch, The Netherlands
Swiftcode (BIC): ING BNL 2A
IBAN: NL37INGB0662090799
IMPORTANT:
In order to gain a smooth transaction don’t forget to add the full description of the ordered items in the same way as they are named in our webshop.
Include your full (delivery) address and E-mail address. And don’t forget to send us an e-mail notification of your order and bank wire too.
3) Another option (not recommended) is to send well hidden cash (bank notes only & no coins!!!) to the P.O.Box below.
By choosing this option you probably don’t have access to Paypal, where the costs are calculated automatically.
Please e-mail us prior to your order so that we can calculate your shipping costs.
Cirrha Niva
P.O.Box 2152
NL 5202 CD, ‘s-Hertogenbosch
The Netherlands
SHIPPING
We dispatch all packages via the TNT Dutch Post Service. We plan to dispatch within 72 hours of receiving your payment (pre-orders before Aug. 1, 2009 not included). All parcels will be shipped by standard mail. For extra safety you have the option to choose ‘Registered shipping method’. Simply click on the EXTRA OPTION: Registered shipping method Add to Card button and extra service costs will be added to your order.
RISK OF LOSS
All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. This means if you do not choose for the registered shipping method, and you do not receive your product, we cannot be hold responsible!
CANCELLATION / RETURNS
We will replace any goods damaged during shipping. However, please follow the return procedure and contact us prior to return your parcel.
You may cancel at any time before we have shipped the goods. To do this, simply send us an e-mail with your payment details (name, shipping address and item description).
In case your order is already shipped:
You have chosen for a registered shipping method but haven't received your order yet, you may simply refuse the delivery of your order.
In that case, your order will be returned to us and we will proceed to the refund afterwards. It might be that the courier is charging you a fee for refusal, we cannot be hold responsible for the payment of this fee. You have already received your order (whether shipped registered or as normal post), please contact us within 14 days after the delivery, prior to return your product.
WE WONT ACCEPT RETURN OF PACKAGING THAT IS OPENED! NO EXCEPTION WILL BE MADE!
We strongly recommend that returned goods are sent by registered delivery with the appropriate insurance cover as they will only be deemed returned when signed for by us. Once a returned parcel is received, we will gladly refund you. Refunds will be made within 30 days of receiving the returned goods and will be made by the same method that you made your original payment. Refund will exclude the shipping costs of the order and the possible cost of transaction for the refund will be deducted from the amount refunded. Returned products that are not following this procedure won't be refunded in any case.
We thank you all.
Your support means everything to us!
We want to you to be happy with your purchases and hopefully keep coming back for more.
Cirrha Niva.
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